Frequently Asked Questions
Which countries do you deliver to?
Shipping costs are €4.99 to all countries, but delivery is free for orders over €50. We deliver to the following countries:
- France
- Belgium
- Luxembourg
- Switzerland
- Germany
- Spain
- Portugal
- Italy
- Austria
- Netherlands
- United Kingdom
- Ireland
- Norway
- Sweden
- Denmark
- Finland
- Iceland
- Greece
- Hungary
- Poland
- Czech Republic
- Romania
- Slovakia
- Slovenia
- Croatia
- Estonia
- Latvia
- Lithuania
- Bulgaria
- Malta
- Cyprus
Shipping and Delivery
Shipping: We dispatch your packages within 1 to 3 business days (Monday to Saturday).
Delivery: The delivery time in France is between 3 and 7 business days (Monday to Saturday). The shipping cost is €4.99 to all countries we deliver to, with free shipping for orders over €50. For more details, please consult our shipping page.
Delivery: The delivery time in France is between 3 and 7 business days (Monday to Saturday). The shipping cost is €4.99 to all countries we deliver to, with free shipping for orders over €50. For more details, please consult our shipping page.
How can I contact customer service?
Our customer service is available Monday to Saturday, from 9 AM to 6 PM. You can contact us via email at contact@chic-shapers.com or through our contact page.
What payment methods are accepted?
We accept payments via credit card and American Express.
Can I return a product?
Yes, you can return a product within 15 days of receiving it. The products must be returned in their original condition and complete. Please consult our return policy for more details.
How do I track my order?
You will receive a confirmation email with a tracking number once your order has been dispatched. You can track your order using this number on our website or on Track my order.
Order cancellation
We can cancel your order upon request within 24 hours of your purchase. After this period, you will need to initiate a return if you want a refund.
Company: CHARCLO 2.0 OÜ, limited liability company with a capital of €2500
VAT number: EE102505102
Company number: 16384652
Headquarters: Narva mnt 5, 10117 Tallinn, Estonia
Managing director: CHARCLO 2.0 OÜ
Phone number: +37259040172
Contact:
Email: contact@chic-shapers.com
Address: Narva mnt 5, 10117 Tallinn, Estonia
Last update: 19/07/2024
VAT number: EE102505102
Company number: 16384652
Headquarters: Narva mnt 5, 10117 Tallinn, Estonia
Managing director: CHARCLO 2.0 OÜ
Phone number: +37259040172
Contact:
Email: contact@chic-shapers.com
Address: Narva mnt 5, 10117 Tallinn, Estonia
Last update: 19/07/2024